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Support tickets

Questions and requests live on record, not in the corridor. Every ticket keeps its conversation and its attachments; who asked, who answered, when it closed — all of it reads back later.

Highlights

  • Open, discuss, close: one flow end to end
  • The conversation lives on the ticket: context is never lost
  • File attachments: screenshots and documents sit with the request
  • Status tracking: open, answered, closed
  • Only authorised roles see it; nothing leaks from the institution’s data

No question goes unanswered — and no answer has to be asked twice, because it stays on record.

Who it helps, and how

For internal users

A ticket is opened, discussed and closed; its conversation history and file attachments sit on the ticket, and its status is followed as open, answered or closed.

The benefit: No question goes unanswered, and an answer given is never asked for again.

For school management

Only authorised roles see the tickets, and nothing leaks from the institution's data.

The benefit: Every question and its answer stay on record with their context, ready to read back.

Students and guardiansView the detail →Front officeView the detail →

See this in your own institution

Try this module right now with the live demo accounts; a short call is all it takes for your institution’s own setup and price.

Try the live demo